Customer Overview

Office Furniture Direct (OFD) is a contract furniture dealer based in Farmingdale, NY, providing high-quality furniture solutions for commercial, educational, and government spaces. With a strong focus on customer satisfaction, OFD leverages NetSuite to streamline its operations and deliver on its mission: making workspace design affordable and accessible.

The Challenge

As OFD’s operations continued to expand, the team sought to make even greater use of their NetSuite platform to support new business demands. To do so, they needed specialized NetSuite expertise and ongoing system guidance to keep processes optimized and running efficiently.

To enhance their internal capabilities, OFD looked for a flexible partner who could provide expert support on demand—helping their team continuously refine workflows, resolve issues quickly, and unlock the full potential of NetSuite without committing to rigid, long-term contracts.

The Solution

OFD reached out to ERP Success Partners (ESP) and opted for our Support model that gave OFD access to:

• On-demand NetSuite experts for troubleshooting, enhancements, and guidance.
• Full flexibility—only paying for support hours when they needed them.
• Best practice recommendations to optimize workflows and system usage.
• Fast resolution times, reducing system-related downtime.

Office Furniture Direct was able to stay in control of their support usage and costs, while still accessing world-class NetSuite expertise whenever required.

The Results

Since engaging ERP Success Partners, OFD has realized clear benefits:

• Greater control and flexibility in support consumption.
• Optimized processes aligned with their unique needs as a contract furniture dealer.
• Improved efficiency and system performance across departments.
• Maximized ROI from their NetSuite investment through continuous improvement.

Why ERP Success Partners

ERP Success Partners provides flexible NetSuite support services that scale with customer needs. With our flexible Support options, businesses like OFD gain cost-effective access to expert guidance—ensuring they not only maintain their system but maximize it to achieve growth and efficiency.