NetSuite Puts Industry Expertise to Work with New AI Agents

Oracle NetSuite, the #1 AI Cloud ERP, today announced new AI agents, called SuiteAgents, designed to help organizations improve operational efficiency and make more informed decisions across industry-specific business processes. Built on NetSuite’s unified data model, the new SuiteAgents aim to enable customers to draw on NetSuite’s 28 years of experience and industry-specific knowledge to help identify issues, recommend next steps, and support execution within established workflows.

“Business leaders manage a lot of moving parts, and the industry signals that matter can easily be missed when teams are focused on day-to-day operations,” said Evan Goldberg, founder and executive vice president, Oracle NetSuite. “Our new SuiteAgents put the industry expertise that NetSuite has developed over almost(opens in new tab) three decades to work. By bringing together industry knowledge, business context, and the right next steps, they will help finance and operations teams respond faster while retaining oversight, judgment, and accountability.”

The goal of the new SuiteAgents is to help organizations benefit from AI that applies industry-specific best practices to the processes they rely on every day while operating within NetSuite’s established governance models. Ask Oracle connects people to the work through a conversational user experience, drawing on industry-specific skills, knowledge, and tools, while SuiteAgents are designed to support ongoing monitoring and multi-step execution. The new SuiteAgents are intended to support industry-specific processes for:

• Software: Helps teams identify conditions that can affect revenue retention, margin, financial health, and compliance, and determine the appropriate next steps by applying relevant business context and industry best practices across contract orchestration, revenue compliance, billing, and forecasting.
• Product: Helps teams maintain the right level of inventory by evaluating inventory exposure and supply changes and providing guidance on their potential impact on inventory efficiency, supply performance, and margin. 
• Services: Helps teams improve project planning and oversight by turning statements of work into editable plans, reviewing staffing capacity, flagging time-entry exceptions, and assessing project health, risks, and financial conditions.
• Healthcare: Helps teams identify supply and financial risks and determine the appropriate operational next steps by bringing together inventory, service-line, reimbursement, and payer-mix information with industry knowledge and process context.
• Construction: Helps teams protect margins and improve cash flow by converting estimates into job budgets, preparing payment applications based on verified progress, approved changes, and retainage terms, and helping to keep job costs, billing, and financial information aligned.
• Nonprofit: Helps teams identify grant-related financial and compliance issues and determine the appropriate operational next steps by bringing together relevant records, industry knowledge, and process context.