Trait d'union is an authorized Boîtier en acier contract furniture dealer that helps organizations plan, furnish, and deliver connected workplace environments. With operations serving the Pacific Northwest and Southern California, the company manages complex projects that bring together design, furniture, logistics, installation, and ongoing customer service. As its business expanded, Hyphn reached a point where its legacy systems and operating processes needed to evolve to support greater scale, consistency, and control.
Connecting the Full Dealer Operation
Hyphn had been operating on Hedberg, while critical work was spread across separate processes for quoting, project coordination, purchasing, receiving, invoicing, finance, and reporting. Teams lacked a complete, real-time view of project status and financial performance. Manual handoffs made it harder to track changes, align orders with manufacturer requirements, and produce reliable reporting. The existing environment could not provide the connected foundation Hyphn needed for its next stage of growth.
Building a NetSuite System Around Dealer Workflows
ERP Success Partners worked closely with Hyphn to design and implement NetSuite ERP and CRM alongside CFI Suite, its NetSuite-native solution for contract furniture operations. Rather than simply replacing software, the team mapped the dealer’s end-to-end workflow and configured the business system around how Hyphn sells, orders, receives, delivers, installs, invoices, and reports. Custom workflows connected project management, purchasing, manufacturer coordination, order control, receiving, delivery, and financial processes. Extensive testing, training, go-live support, and post-launch optimization helped Hyphn adopt a unified system built for the realities of a Steelcase dealership.
A Proven Benchmark for Steelcase Dealers
