Along the way, DCS has entrenched itself as an industry pioneer, a leading provider of specialized and high-quality cleaning services, and a company that is continually implementing new environmentally-sustainable practices.
Serving the World’s Top Brands
With an eye on sustainability, DCS uses a softening plant to ensure the best possible water quality; an aqua recycle plant that recycles up to 70% of the water used in its operations; and continuous batch washers that allow it to more precisely dose its Ecolabel detergents. The latter help optimize washing quality while minimizing waste, thus reducing DCS’ impact on the environment.
A Clean Slate
As DCS has grown, it’s client base has expanded to include a wider selection of hotels and different customer groups. Up until about two years ago, the company was still managing most of its operations using paper, manual processes, and spreadsheets.
Shellen Gunnoo, Factory Operations Manager
A Trusted Partner
“We got some help from ERP Success Partners, which showed us how simple NetSuite is to use,” said Gunnoo. “They also provided training and guidance on how to use the new ERP and developed several different statistical and analysis reports for us.”
By replacing its manual, paper-based systems with a unified ERP system, DCS can now analyze in detail the costs associated with its customer orders. It can also better assess its total costs of doing business and generate reports that support good decision-making.
“We also have much better controls in terms of the products that we’re buying and selling, all of which are classified in our system,” Gunnoo explained. “Where it used to take days or even weeks to prepare one customer report, we now have that information right at our fingertips.”
On the Near Horizon
“There were a lot of things we didn’t know how to do in NetSuite and ERP Success Partners guided us through each step along the way, both during and after implementation.”