ERP Success Partners is currently seeking a qualified Director of Professional Services to join our North American team. The Director of Professional Services will lead and oversee the global delivery team which has an exclusive focus on NetSuite implementation and support.
Our team’s primary objective is to implement, customize, integrate and support Oracle + NetSuite. If you have a passion for helping Customers unlock the potential of their NetSuite investment and in joining a dynamic, fast-paced and highly strategic team, we would love to hear from you!
- Oversee the global project management and status by coordinating with project managers and team members to ensure the achievement of milestones and go live dates.
- Develops and monitor Project Budgets and forecasts.
- Develops and monitor metrics to measure other key performance indicators and group performance.
- Reviews contracts for terms, pricing and approvals.
- Work with account team to close deals
- Interfaces with client to resolve contract/delivery disputes.
- Will be responsible for directing resource management staff, ensuring maximum utilization.
- Participate in recruitment and employee retention
- Participate in the identification and documentation of customer’s NetSuite processes
- Participate in driving the approach to remediate gaps
- Work with customers to remediate highest priority needs
- Participate in architecting solutions for complex business requirements, which may include configuration and/or integration and/or technical components
- Perform quality reviews of deliverables developed by other team members
- Continue to increase product knowledge and encourage the team to pursue relevant certifications
- Follow essential internal business processes aligned toward delighting our Customers