{"id":5228,"date":"2024-08-20T06:24:21","date_gmt":"2024-08-20T10:24:21","guid":{"rendered":"https:\/\/www.erpsuccesspartners.com\/?page_id=5228"},"modified":"2026-04-24T13:05:15","modified_gmt":"2026-04-24T17:05:15","slug":"manufacturing-industry-leader-elevates-its-operations-through-tailored-netsuite-support","status":"publish","type":"page","link":"https:\/\/www.erpsuccesspartners.com\/fr\/case-studies\/manufacturing-industry-leader-elevates-its-operations-through-tailored-netsuite-support\/","title":{"rendered":"Un leader de l'industrie manufacturi\u00e8re am\u00e9liore ses op\u00e9rations gr\u00e2ce \u00e0 une assistance NetSuite sur mesure"},"content":{"rendered":"\n[et_pb_section fb_built=”1″ _builder_version=”4.21.0″ background_color=”#F8FBFE” background_enable_image=”off” parallax=”on” custom_margin_last_edited=”off|desktop” custom_padding=”0px|0px|0px|0px|true|true” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”1″ _builder_version=”4.16″ width=”100%” max_width=”1310px” module_alignment=”center” custom_margin=”0px|23px|0px|32px||” custom_padding=”19px||0px|0px|false|” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”15px|15px|15px|15px|true|true” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.0″ text_font=”Montserrat||||||||” text_text_color=”#052ABE” text_font_size=”27px” text_letter_spacing=”0.36px” text_line_height=”39px” header_font=”||||||||” header_text_color=”#052ABE” header_line_height=”1.4em” header_2_font=”||||||||” background_color=”rgba(0,0,0,0)” custom_margin=”14vh||9vh||false|false” custom_margin_tablet=”113px|3vh|3vh|3vh|false|true” custom_margin_phone=”5vh|0vh||0vh|false|true” custom_margin_last_edited=”on|phone” custom_padding=”||39px|34px|false|false” custom_css_main_element=”font-weight: 800;” global_colors_info=”{}”]

Manufacturing leader gets more done through Expert NetSuite Support services<\/strong><\/h1>[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_image src=”https:\/\/www.erpsuccesspartners.com\/wp-content\/uploads\/2024\/08\/Case-Study-Empire.jpg” alt=”avanto-case-study” title_text=”Case-Study-Empire” show_bottom_space=”off” disabled_on=”off|off|off” _builder_version=”4.27.0″ width=”81%” custom_margin=”14px||14px|40px|true” custom_margin_tablet=”-5%|9%|7%|9%||true” custom_margin_phone=”-11%|10%|11.4%|10%|false|true” custom_margin_last_edited=”on|phone” custom_padding=”17px||17px||true|” border_radii=”on|16px|16px|16px|16px” border_color_all=”#FCFCFC” border_width_top=”0px” border_color_top=”RGBA(255,255,255,0)” border_color_bottom=”rgba(125,130,138,0.55)” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ disabled_on=”off|off|off” _builder_version=”4.21.0″ _module_preset=”default” background_color=”RGBA(255,255,255,0)” custom_padding=”17px||12px|||” global_colors_info=”{}”][et_pb_row column_structure=”1_3,2_3″ custom_padding_last_edited=”on|desktop” _builder_version=”4.21.0″ _module_preset=”default” background_color=”RGBA(255,255,255,0)” custom_padding=”0px|0vh|13px|0vh|false|true” custom_padding_tablet=”0px|0vh|13px|0vh|false|true” custom_padding_phone=”0px|0vh|13px|0vh|false|true” locked=”off” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.21.0″ _module_preset=”default” background_color=”RGBA(255,255,255,0)” custom_padding=”20px|20px|20px|20px|true|true” border_radii=”on|20px|20px|20px|20px” border_color_all=”#F8FBFE” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.0″ _module_preset=”default” text_font=”Open Sans|500|||||||” text_text_color=”#000000″ text_font_size=”19px” text_line_height=”1.8em” header_font=”||||||||” header_2_font=”Montserrat|700|||||||” header_2_text_color=”#000000″ header_2_font_size=”20px” header_2_line_height=”1.6em” background_color=”RGBA(255,255,255,0)” custom_margin=”||20px||false|false” custom_padding=”2vh|2vh|2vh|2vh|true|true” global_colors_info=”{}”]

Company<\/strong><\/p>\n

\n
\n

Empire Comfort Systems<\/p>\n

Industry
<\/strong>Manufacturing<\/p>\n

Website
<\/b>https:\/\/www.empirecomfort.com\/<\/span><\/a><\/p>\n

Project
<\/b><\/strong>NetSuite Support (Bank of Hours, Managed Services)<\/p>\n<\/div>\n<\/div>[\/et_pb_text][\/et_pb_column][et_pb_column type=”2_3″ _builder_version=”4.21.0″ _module_preset=”default” background_color=”RGBA(255,255,255,0)” custom_padding=”20px|20px|20px|20px|true|true” border_radii=”on|20px|20px|20px|20px” border_color_all=”#F8FBFE” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.0″ _module_preset=”default” text_font=”Open Sans|500|||||||” text_text_color=”#000000″ text_font_size=”19px” text_line_height=”1.8em” header_font=”||||||||” header_2_font=”Montserrat|700|||||||” header_2_text_color=”#000000″ header_2_font_size=”20px” header_2_line_height=”1.6em” background_color=”RGBA(255,255,255,0)” custom_margin=”||20px||false|false” custom_padding=”2vh|2vh|2vh|2vh|true|true” global_colors_info=”{}”]

Key Wins
<\/b><\/strong>1. Seamless integration of a new acquisition into their existing NetSuite environment
2. Successful management of post-implementation challenges despite the additional complexity of a parallel go-live at SBI (parent company of Empire Comfort Systems)
3. Streamlined NetSuite Support and communication through ERP Success Partners as the single point of contact for all requests
4. Enhanced overall performance and optimization of the NetSuite environment, leading to higher operational efficiency<\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ disabled_on=”on|on|off” _builder_version=”4.21.0″ _module_preset=”default” background_color=”#011228″ custom_padding=”3px||2px|||” sticky_position=”top” box_shadow_style=”preset1″ box_shadow_blur=”21px” box_shadow_spread=”-8px” global_colors_info=”{}”][et_pb_row disabled_on=”on|on|off” _builder_version=”4.21.0″ _module_preset=”default” custom_padding=”25px||24px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.0″ _module_preset=”default” text_font_size=”15px” text_orientation=”center” min_height=”40.8px” custom_padding=”9px|||||” global_colors_info=”{}”]

About Empire Comfort Systems<\/span><\/a>\u00a0 \u00a0\/\/<\/span>\u00a0 \u00a0 The Challenge<\/span><\/a><\/span>\u00a0 \u00a0\/\/<\/span>\u00a0 \u00a0The Solution<\/u>\u00a0<\/a><\/span> \u00a0\/\/<\/span> \u00a0 The Results<\/a><\/span>\u00a0 \u00a0 \/\/<\/span>\u00a0 Future plans<\/span><\/a><\/span><\/span><\/strong><\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|desktop” _builder_version=”4.21.0″ custom_margin=”|20vh||20vh|false|true” custom_margin_tablet=”|0vh||0vh|false|true” custom_margin_phone=”|0vh||0vh|false|true” custom_margin_last_edited=”on|desktop” custom_padding=”33px|0vh|46px|0vh|false|true” custom_padding_tablet=”|0vh|0px|0vh|false|true” custom_padding_phone=”|0vh|0px|0vh|false|true” global_colors_info=”{}”][et_pb_row custom_padding_last_edited=”on|desktop” _builder_version=”4.21.0″ custom_padding=”0px|10vh|13px|10vh|false|true” custom_padding_tablet=”0px|0vh|13px|0vh|false|true” custom_padding_phone=”0px|0vh|13px|0vh|false|true” collapsed=”on” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text module_id=”about” _builder_version=”4.27.0″ text_font=”Open Sans||||||||” text_text_color=”#000000″ text_font_size=”20px” text_line_height=”1.8em” header_font=”Montserrat|700|||||||” header_text_color=”#052ABE” header_font_size=”26px” header_line_height=”1.3em” custom_margin=”5px||50px|||” custom_padding=”4%||0%||false|” global_colors_info=”{}”]

About Empire Comfort Systems<\/h1>\n

Empire Comfort Systems<\/a> is a family-owned business with a rich history spanning over 90 years. Established in 1932 in Belleville, Empire has evolved into a complex organization with multiple subsidiaries and factories across North America. Specializing in manufacturing and distributing high-quality heaters, fireplaces, and grills, Empire is a recognized leader in the industry with a portfolio of 8 major brands<\/a>.<\/p>[\/et_pb_text][et_pb_text module_id=”challenge” _builder_version=”4.27.0″ text_font=”Open Sans||||||||” text_text_color=”#000000″ text_font_size=”20px” text_line_height=”1.8em” header_font=”Montserrat|700|||||||” header_text_color=”#052ABE” header_font_size=”26px” header_line_height=”1.3em” custom_margin=”5px||50px|||” custom_padding=”4%||0%||false|” global_colors_info=”{}”]

The Challenge<\/h1>\n

As Empire Comfort Systems continued to expand, integrating new acquisitions into their operations became increasingly complex. Despite already utilizing NetSuite OneWorld across the organization, Empire required specialized support to navigate the post-implementation phase of these integrations seamlessly. The complexity was further heightened as another major NetSuite<\/a> project with Stove Builder International (SBI)<\/a> – subsidiary of Empire Comfort Systems, was going live on NetSuite in parallel, adding an additional layer of intricacy to the process. Empire needed a reliable partner who could bridge the business needs and requirements between their internal teams, SBI, and Montigo<\/a>, while also serving as a single point of contact for all support requests, issues, and enhancements.<\/p>[\/et_pb_text][et_pb_text module_id=”solution” _builder_version=”4.27.0″ text_font=”Open Sans||||||||” text_text_color=”#000000″ text_font_size=”20px” text_line_height=”1.8em” header_font=”Montserrat|700|||||||” header_text_color=”#052ABE” header_font_size=”26px” header_line_height=”1.3em” custom_margin=”5px||50px|||” custom_padding=”4%||0%||false|” global_colors_info=”{}”]

The Solution<\/h1>\n

Empire Comfort Systems turned to ERP Success Partners for their NetSuite Post-Implementation Support Services. ERP Success Partners brought together a team of highly knowledgeable professionals with deep expertise in NetSuite, capable of addressing a wide range of needs, from system administration to custom script development, and functional and technical consulting.<\/p>\n

ERP Success Partners played a pivotal role in coordinating between Empire, SBI, and Montigo, ensuring that all business requirements were met across the board. They provided hands-on support, troubleshooting issues, optimizing system performance, and developing custom solutions as needed. By serving as the single point of contact for all support-related requests, ERP Success Partners streamlined communication and ensured that any issues were promptly resolved. The collaboration was marked by ERP Success Partners’ responsiveness, business ethics, and a strong sense of urgency in addressing Empire\u2019s requirements.<\/p>[\/et_pb_text][et_pb_text module_id=”results” _builder_version=”4.27.0″ text_font=”Open Sans||||||||” text_text_color=”#000000″ text_font_size=”20px” text_line_height=”1.8em” header_font=”Montserrat|700|||||||” header_text_color=”#052ABE” header_font_size=”26px” header_line_height=”1.3em” custom_margin=”5px||50px|||” custom_padding=”4%||0%||false|” global_colors_info=”{}”]

The Results<\/h1>\n

With ERP Success Partners’ expert support, Empire Comfort Systems successfully navigated the post-implementation challenges and the complexities introduced by the simultaneous SBI go-live. The support provided not only smoothed out integration issues but also enhanced the overall performance of Empire’s NetSuite environment. Empire Comfort Systems expressed high satisfaction with the expertise and dedication demonstrated by ERP Success Partners, noting that the team’s proactive approach and collaborative spirit made a significant difference in the project’s success.<\/p>[\/et_pb_text][et_pb_testimonial author=”Frank Kretchman” job_title=”VP Information Technology” company_name=”Empire Comfort Systems” quote_icon_color=”#05E2E6″ quote_icon_background_color=”RGBA(255,255,255,0)” use_icon_font_size=”on” icon_font_size=”33px” _builder_version=”4.27.0″ _module_preset=”default” body_text_color=”#F8FBFE” body_font_size=”18px” author_text_color=”#F8FBFE” position_text_color=”#F8FBFE” company_text_color=”#F8FBFE” background_color=”#0A367D” background_enable_pattern_style=”on” background_pattern_style=”honeycomb” background_pattern_color=”#5E76ED” background_pattern_transform=”rotate_90_degree|invert|flip_vertical|flip_horizontal” background_pattern_horizontal_offset=”-18%” background_pattern_blend_mode=”multiply” custom_margin=”||70px|||” border_radii=”on|24px|24px|24px|24px” locked=”off” global_colors_info=”{}”]

ERP Success Partners did an excellent job with our post-implementation support, helping us integrate a new acquisition into our existing NetSuite environment. Their team is highly knowledgeable and attentive, with a good sense of urgency. They have expertise at all levels, from system administration to custom scripts and consultancy. The team was collaborative, responsive to our needs, and a pleasure to work with. I would highly recommend ERP Success Partners to others seeking a reliable ERP support partner.\u00a0<\/em><\/p>[\/et_pb_testimonial][\/et_pb_column][\/et_pb_row][et_pb_row custom_padding_last_edited=”on|desktop” _builder_version=”4.21.0″ custom_margin=”36px|auto||auto||” custom_padding=”0px|10vh|13px|10vh|false|true” custom_padding_tablet=”0px|0vh|13px|0vh|false|true” custom_padding_phone=”0px|0vh|13px|0vh|false|true” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text module_id=”plans” _builder_version=”4.27.0″ text_font=”Open Sans||||||||” text_text_color=”#000000″ text_font_size=”20px” text_line_height=”1.8em” header_font=”Montserrat|700|||||||” header_text_color=”#052ABE” header_font_size=”26px” header_line_height=”1.3em” custom_margin=”5px||50px|||” custom_padding=”4%||0%||false|” global_colors_info=”{}”]

Future Plans<\/h1>\n

Empire Comfort Systems plans to continue utilizing ERP Success Partners’ NetSuite support services as needed, reinforcing a partnership built on trust, expertise, and consistent results.<\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ disabled_on=”off|off|off” admin_label=”Feature Section” module_id=”go-netsuite” _builder_version=”4.27.0″ background_color=”RGBA(255,255,255,0)” custom_margin=”|||” custom_padding=”12px||0px|||” locked=”off” global_colors_info=”{}”][et_pb_row column_structure=”2_5,3_5″ use_custom_gutter=”on” gutter_width=”4″ admin_label=”Feature” module_class=” et_pb_row_fullwidth” _builder_version=”4.20.4″ width=”86%” width_tablet=”80%” width_phone=”80%” width_last_edited=”on|desktop” max_width=”86%” max_width_tablet=”80%” max_width_phone=”80%” max_width_last_edited=”on|desktop” custom_padding=”40px||11px||false|false” make_fullwidth=”on” global_colors_info=”{}”][et_pb_column type=”2_5″ _builder_version=”4.16″ background_color_gradient_start=”#fcd21d” background_color_gradient_end=”#fcd21d” custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.27.0″ text_font=”Montserrat||||||||” text_text_color=”#052abe” text_font_size=”34px” text_letter_spacing=”0.36px” text_line_height=”39px” header_font=”||||||||” header_2_font=”||||||||” background_color=”rgba(0,0,0,0)” text_font_size_tablet=”34px” text_font_size_phone=”34px” text_font_size_last_edited=”on|desktop” custom_css_main_element=”font-weight: 800;” locked=”off” global_colors_info=”{}”]

Get Cost-Effective NetSuite Support<\/p>[\/et_pb_text][et_pb_text admin_label=”Subtitle” _builder_version=”4.27.0″ text_font=”Open Sans||||||||” text_text_color=”#000000″ text_font_size=”18px” text_line_height=”1.8em” header_font=”||||||||” max_width=”700px” module_alignment=”left” custom_margin=”||4vh||false|false” custom_padding=”0px||0px||false|false” animation_style=”slide” animation_direction=”bottom” animation_delay=”100ms” animation_intensity_slide=”4%” locked=”off” global_colors_info=”{}”]

Focus on your strategic initiatives while we handle your NetSuite account’s backbone. Get a FREE consultation from our Expert NetSuite team today.<\/p>[\/et_pb_text][\/et_pb_column][et_pb_column type=”3_5″ _builder_version=”4.20.4″ custom_padding=”5%||7%||false|false” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_code _builder_version=”4.21.0″ _module_preset=”default” locked=”off” global_colors_info=”{}”] Multi-lingual Forms<\/title><!-- [et_pb_line_break_holder] --><\/head><!-- [et_pb_line_break_holder] --><body><!-- [et_pb_line_break_holder] --> <div id=\"form-container\"><\/div><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] --> <script><!-- [et_pb_line_break_holder] --> \/\/ Function to detect the user's language<!-- [et_pb_line_break_holder] --> function detectUserLanguage() {<!-- [et_pb_line_break_holder] --> return window.location.href.indexOf('\/fr\/') > -1 ? 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Seamless integration of a new acquisition into their existing NetSuite environment2. Successful management of post-implementation challenges despite the additional complexity of a parallel go-live at SBI (parent company of Empire Comfort […]<\/p>\n","protected":false},"author":9,"featured_media":5243,"parent":1714,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"dipi_cpt_category":[],"class_list":["post-5228","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Manufacturing NetSuite Success Story | ERP Success Partners<\/title>\n<meta name=\"description\" content=\"Looking for a reliable NetSuite Support service partner, Empire Comfort Systems hits bulls' eye with ERP Success Partners\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, 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