ERP Success Partners Helps Quick-Service Franchisor Open 1,000 Stores within Five Years<\/p>[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_image src=”https:\/\/www.erpsuccesspartners.com\/wp-content\/uploads\/2023\/10\/CHatime-USA-case-study.jpg” alt=”avanto-case-study” title_text=”Chatime USA case study” show_bottom_space=”off” disabled_on=”off|off|off” _builder_version=”4.21.0″ width=”81%” custom_margin=”14px|||40px” custom_margin_tablet=”-5%|9%|7%|9%||true” custom_margin_phone=”-11%|10%|11.4%|10%|false|true” custom_margin_last_edited=”on|phone” custom_padding=”||31px|||” hover_enabled=”0″ border_radii=”on|7px|7px|7px|7px” border_width_all=”1px” border_color_all=”#FCFCFC” border_width_top=”0px” border_color_top=”RGBA(255,255,255,0)” border_width_bottom=”2px” border_color_bottom=”rgba(125,130,138,0.55)” global_colors_info=”{}” theme_builder_area=”post_content” sticky_enabled=”0″][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|desktop” _builder_version=”4.16″ custom_margin=”|20vh||20vh|false|true” custom_margin_tablet=”|0vh||0vh|false|true” custom_margin_phone=”|0vh||0vh|false|true” custom_margin_last_edited=”on|desktop” custom_padding=”|0vh|0px|0vh|false|true” custom_padding_tablet=”|0vh|0px|0vh|false|true” custom_padding_phone=”|0vh|0px|0vh|false|true” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_row _builder_version=”4.16″ custom_padding=”0px||13px|||” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_text _builder_version=”4.21.0″ text_font=”Open Sans||||||||” text_text_color=”#000000″ text_font_size=”20px” text_line_height=”1.8em” custom_margin=”||70px|||” hover_enabled=”0″ inline_fonts=”Open Sans,Montserrat” global_colors_info=”{}” theme_builder_area=”post_content” sticky_enabled=”0″]
Drinking tea is no longer just a habit; it\u2019s a lifestyle that defines one\u2019s attitude, mood and personality. Knowing this, Chatime has served up a wide variety of delicious teas to millions of customers since opening its doors in 2005. With over 3,000 locations in 62 different countries, the company\u2014whose parent company is La Kaffa International Co.\u2014now has its sights set on the US market.<\/p>\n
In fact, Chatime US plans to open 1,000 new stores within the next five years. To support this ambitious goal, the company called on ERP Success Partners for help implementing NetSuite\u2019s cloud Enterprise Resource Planning (ERP) platform.\u00a0<\/p>\n
The first three US stores recently opened in California, with many more to follow between now and 2028. \u201cOne of the solutions we always install to underpin the system strategies of a growing franchise is a good ERP system, and that\u2019s always been NetSuite,\u201d says David Nehme, a consultant with DNR Consulting Pty Ltd., a firm that helps drives profitability and improve genuine business value for clients like Chatime.<\/p>\n
\u201cA lot of organizations come to us with their growth stories and complaints about how their backend systems and strategies aren\u2019t keeping up with that growth,\u201d Nehme continues. \u201cWe work with them to strategize, understand where they are at the moment, determine where they want to be and design a roadmap for them.\u201d<\/p>\n
According to Nehme, that roadmap always includes an ERP that centralizes business functions, provides high levels of performance visibility across the entire organization and allows team members to collaborate effectively, regardless of where those individuals are located. Having worked with ERP Success Partners since 2012, Nehme called on the NetSuite partner to help implement the ERP for Chatime US.<\/p>\n
\u201cThe US is a strategically important market where La Kaffa is relaunching. This venture, in collaboration with the Australian Chatime, is seen as quite important and strategic to launch 1,000 stores in five years and to be able to do that as efficiently as possible,\u201d Nehme explains. \u201cThis entire digital strategy\u2014which includes both NetSuite and ERP Success Partners\u2014will play an important role in that 5-year plan.\u201d<\/p>[\/et_pb_text][et_pb_text _builder_version=”4.21.0″ text_font=”Open Sans||||||||” text_text_color=”#000000″ text_font_size=”20px” text_line_height=”1.8em” header_font=”Montserrat|700|||||||” header_text_color=”#052ABE” custom_margin=”5px||70px|||” custom_padding=”0%||0%||false|” hover_enabled=”0″ global_colors_info=”{}” theme_builder_area=”post_content” sticky_enabled=”0″]
Tasked with managing Chatime US\u2019 complete digital strategy\u2014from point of sale to labor optimization to the back office\u2014Nehme was instantly relieved when he learned that the company wanted to go into its growth phase completely prepared. Put simply, it didn\u2019t want to use spreadsheets, disconnected software systems and manual processes to orchestrate the development and administration of its new US stores.<\/p>\n
\u201cThey wanted to make sure the right digital platform was in place to support the company\u2019s growth goals,\u201d says Nehme. \u201cWith NetSuite, the organization has those scalable systems in place right out of the gate.\u201d For example, NetSuite will allow the 1,000+ franchise owners to purchase ingredients from Chatime Global right in the ERP, where they can enter store orders, view inventory availability and submit orders that are sent directly to the company\u2019s third-party logistics (3PL) warehouse team. That team has systems that integrate directly with NetSuite, which means all orders can be automatically ordered, fulfilled and shipped.<\/p>\n
\u201cThere are a lot of automations that ensure that the store orders go seamlessly through the fulfillment process, with the dispositions then communicated back to the franchisor\u2019s headquarters,\u201d says Nehme. \u201cThen, the franchisees\/store owners are invoiced promptly and the payments are collected quickly.\u201d Next, the company wants to apply the same level of automation to the orchestration of its marketing and standard royalty invoices.<\/p>\n
Chatime US is also using NetSuite to record fixed assets and inventory, the latter of which includes perishable items that have lot numbers and expiration dates. The ERP ensures that only the freshest products are shipped out to its franchisees, and that expired or \u201cabout to expire\u201d products are handled accordingly.<\/p>[\/et_pb_text][et_pb_text _builder_version=”4.21.0″ text_font=”Open Sans||||||||” text_text_color=”#000000″ text_font_size=”20px” text_line_height=”1.8em” header_font=”Montserrat|700|||||||” header_text_color=”#052ABE” custom_margin=”||70px|||” custom_padding=”0%||0%||false|” hover_enabled=”0″ global_colors_info=”{}” theme_builder_area=”post_content” sticky_enabled=”0″]
So far, Chatime has gone live on NetSuite\u2019s core financial modules and also integrated its new ERP with outside applications like its 3PL\u2019s systems. Stores can also use the ERP to place orders. Now, the company is working with ERP Success Partners to \u201clayer in\u201d the next set of priorities, including more automation and some refinements to existing project processes. Soon, it will add NetSuite\u2019s consolidation functionalities to manage multiple different subsidiaries.<\/p>\n
\u201cChatime has five subsidiaries and each of them deals and trades with one other, so we have to ensure successful consolidation reporting in NetSuite,\u201d says Nehme. \u201cWe need to do some tweaking to make that happen, all in the name of ensuring that we can manage things with a minimal number of people.\u201d<\/p>\n
For Chatime, ERP Success Partners also developed several customizations, including screens that the company\u2019s franchisees use to place orders and transactional screens that were \u201caltered\u201d to suit the company\u2019s specific business processes. Other customizations included one that enables electronic funds transfer (EFT) with Chatime\u2019s bank and the special formatting of invoices, purchase orders and sales orders.<\/p>[\/et_pb_text][et_pb_text _builder_version=”4.21.0″ text_font=”Open Sans||||||||” text_text_color=”#000000″ text_font_size=”20px” text_line_height=”1.8em” header_font=”Montserrat|700|||||||” header_text_color=”#052ABE” custom_margin=”||51px|||” custom_padding=”0%||0%||false|” hover_enabled=”0″ global_colors_info=”{}” theme_builder_area=”post_content” sticky_enabled=”0″]
Reflecting on the role that ERP Success Partners continues to play in Chatime\u2019s NetSuite implementation, Nehme says he\u2019s always had a good relationship with the implementation partner\u2019s young, energetic team members, many of whom have deep expertise in certain industry sectors.<\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|desktop” _builder_version=”4.16″ background_color=”#052ABE” custom_margin=”0px||” custom_padding=”2%||5%||false” custom_padding_tablet=”3%||8%||false” custom_padding_phone=”10%||10%||true” locked=”off” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_row custom_padding_last_edited=”on|desktop” _builder_version=”4.16″ custom_margin=”0%||-2%||false” custom_padding_tablet=”||6px|||” custom_padding_phone=”0%||9%||false” global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}” theme_builder_area=”post_content”][et_pb_text _builder_version=”4.21.0″ text_font=”Open Sans||||||||” text_text_color=”#FCFCFC” text_font_size=”26px” text_letter_spacing=”0.21px” text_line_height=”1.8em” text_orientation=”center” background_layout=”dark” custom_margin=”|0px||0px|false|true” custom_margin_tablet=”|0px||0px|false|true” custom_margin_phone=”|0px||0px|false|true” custom_margin_last_edited=”on|desktop” custom_padding=”|20vh||20vh|false|true” custom_padding_tablet=”|60px||60px|false|true” custom_padding_phone=”|10px||10px|false|true” custom_padding_last_edited=”on|desktop” hover_enabled=”0″ text_font_size_tablet=”22px” text_font_size_phone=”20px” text_font_size_last_edited=”on|desktop” text_text_align=”center” global_colors_info=”{}” theme_builder_area=”post_content” sticky_enabled=”0″]
\u201cERP Success Partners always brings its industry experience to the forefront to see if it’s of any benefit to us. I always appreciate those insights and they\u2019ve made for a very good working relationship.\u201d David Nehme, | Consultant, DNR Consulting<\/strong><\/em><\/span><\/p>[\/et_pb_text][et_pb_button button_url=”https:\/\/www.erpsuccesspartners.com\/contact-us\/” url_new_window=”on” button_text=”GO NETSUITE NOW” button_alignment=”center” _builder_version=”4.21.0″ custom_button=”on” button_text_size=”14px” button_text_color=”#052ABE” button_bg_color=”#FCFCFC” button_border_color=”rgba(0,0,0,0)” button_border_radius=”3px” button_letter_spacing=”0.18px” button_font=”Montserrat|700|||||||” button_icon=”$||divi||400″ button_icon_color=”#052ABE” button_icon_placement=”left” background_layout=”dark” custom_padding=”10px|45px|10px|45px|true|true” hover_enabled=”0″ button_text_size_tablet=”” button_text_size_phone=”12px” button_text_size_last_edited=”on|desktop” locked=”off” global_colors_info=”{}” theme_builder_area=”post_content” sticky_enabled=”0″][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]\n","protected":false},"excerpt":{"rendered":" Chatime impl\u00e9mente l'ERP NetSuite avec ERP Success Partners<\/p>","protected":false},"author":9,"featured_media":4685,"parent":1714,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"dipi_cpt_category":[],"class_list":["post-4684","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"\n