{"id":3128,"date":"2021-08-30T05:26:27","date_gmt":"2021-08-30T09:26:27","guid":{"rendered":"https:\/\/www.erpsuccesspartners.com\/?page_id=3128"},"modified":"2026-04-24T12:00:34","modified_gmt":"2026-04-24T16:00:34","slug":"case-study-alayacare","status":"publish","type":"page","link":"https:\/\/www.erpsuccesspartners.com\/fr\/case-study-alayacare\/","title":{"rendered":"NetSuite aide un fournisseur de logiciels \u00e0 faire entrer les soins de sant\u00e9 \u00e0 domicile dans le futur"},"content":{"rendered":"\n[et_pb_section fb_built=”1″ _builder_version=”3.25.4″ background_color=”rgba(0,0,0,0.08)” background_image=”https:\/\/www.erpsuccesspartners.com\/wp-content\/uploads\/2019\/07\/why-netsuite-bg.jpg” parallax=”on” custom_margin_last_edited=”off|desktop” custom_padding=”0px|0px|0px|0px|true|true” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”1″ _builder_version=”3.25.4″ width=”100%” max_width=”1310px” module_alignment=”center” custom_margin=”0px|23px|0px|32px||” custom_padding=”19px||0px|0px|false|” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”3.25.4″ custom_padding=”15px|15px|15px|15px|true|true” global_colors_info=”{}”][et_pb_text module_class=”section-title-left” _builder_version=”3.27.4″ text_font=”Montserrat||||||||” text_text_color=”#0B367C” text_font_size=”24px” text_letter_spacing=”0.36px” text_line_height=”39px” header_font=”||||||||” header_2_font=”||||||||” background_color=”rgba(0,0,0,0)” custom_margin=”86px||40px||false|” custom_padding=”||39px|34px||” custom_css_main_element=”font-weight: 800;” global_colors_info=”{}”]

NetSuite Helps Software Provider Bring Home Health Care Into the Future <\/strong><\/p>[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”3.25.4″ global_colors_info=”{}”][et_pb_image src=”https:\/\/www.erpsuccesspartners.com\/wp-content\/uploads\/2021\/08\/Case-Study-AlayaCare.png” alt=”Alaya Care Case Study” title_text=”Case-Study-AlayaCare” show_bottom_space=”off” disabled_on=”off|off|off” _builder_version=”4.10.4″ width=”81%” custom_margin=”14px|||40px” custom_margin_tablet=”-5%|9%|7%|9%||true” custom_margin_phone=”-11%|10%|11.4%|10%|false|true” custom_margin_last_edited=”on|phone” custom_padding=”||31px|||” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”3.25.4″ custom_padding=”||0px|||” global_colors_info=”{}”][et_pb_row _builder_version=”3.25.4″ custom_padding=”0px||13px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”3.25.4″ global_colors_info=”{}”][et_pb_text _builder_version=”4.10.4″ text_font=”Open Sans||||||||” text_text_color=”#2E69BA” text_font_size=”17px” text_letter_spacing=”0.21px” text_line_height=”36px” custom_margin=”||12px|||” custom_padding=”|0px||0px” locked=”off” global_colors_info=”{}”]

Global health care software powerhouse works with ERP Success Partners to implement and use NetSuite Cloud ERP across all of its locations. <\/em><\/p>[\/et_pb_text][et_pb_text _builder_version=”4.10.4″ text_font=”Open Sans||||||||” text_text_color=”#57595C” text_font_size=”16px” text_line_height=”1.8em” inline_fonts=”Open Sans,Montserrat” global_colors_info=”{}”]

A provider of cloud-based home health care software, AlayaCare gives its customers\u2014most of which are home health care providers\u2014an end-to-end solution spanning clinical documentation, back-office functionality, client and family portals, and mobile care worker functionality.<\/p>\n

Founded in 2014, the company is headquartered in Montreal and has a presence in the U.S., Canada, and Australia. With 500 employees worldwide, AlayaCare is the end result of several mergers and acquisitions that took place over the last few years, with Procura, Arrow, and Accunet as the three main entities that were acquired to form this health care software powerhouse.<\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.9.4″ background_color=”#FFFFFF” custom_padding=”34px||0px|||” global_colors_info=”{}”][et_pb_row _builder_version=”3.25.4″ global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”3.25.4″ global_colors_info=”{}”][et_pb_text module_class=”section-title-left” _builder_version=”4.10.4″ text_font=”Montserrat|800|||||||” text_text_color=”#0B367C” text_font_size=”24px” text_letter_spacing=”0.36px” text_line_height=”39px” header_font=”||||||||” header_2_font=”Montserrat|800|||||||” header_2_text_color=”#0A367D” background_color=”rgba(0,0,0,0)” custom_margin=”-2%||-4%||false” custom_padding=”|||0px” custom_css_main_element=”font-weight: 800;” locked=”off” inline_fonts=”Montserrat” global_colors_info=”{}”]

The ERP of Choice<\/h2>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”3.25.4″ custom_padding=”||45px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”3.25.4″ global_colors_info=”{}”][et_pb_text _builder_version=”4.10.4″ text_font=”Open Sans||||||||” text_font_size=”16px” text_line_height=”1.8em” custom_padding=”1%||0%||false” global_colors_info=”{}”]

When AlayaCare acquired Procura in late-2019, the former was using Xero while its new acquisition was already on the NetSuite platform. To get all team members working and operating from the same playbook, the combined company decided to make NetSuite its ERP of choice. This decision would extend forward to its future acquisitions of Arrow and Accunet (plus those acquisitions that have yet to happen).<\/p>\n

\u201cWe realized that we needed to be able to scale,\u201d said Tracy McGlone, AlayaCare\u2019s Corporate Director of Finance, \u201cso we contracted ERP Success Partners to help us implement it and went live on NetSuite in April 2020.\u201d<\/p>\n

Today, AlayaCare uses NetSuite\u2019s core financials plus its contract, commission, and advanced revenue recognition modules. \u201cLike any other company, managing revenue from our customers is a key focus for our finance team,\u201d said McGlone, whose team also uses the ERP for electronic bank payments and OneWorld for managing its multinational and multi-subsidiary operations.<\/p>\n

\u201cBecause we\u2019re located in the three different geographies,\u201d McGlone explained, \u201cit was important that our software could manage all of that and provide access in real-time, regardless of the employee\u2019s current location.\u201d<\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.9.4″ background_color=”rgba(142,142,142,0.05)” custom_padding=”42px||2px|||” global_colors_info=”{}”][et_pb_row _builder_version=”3.25.4″ global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”3.25.4″ global_colors_info=”{}”][et_pb_text module_class=”section-title-left” _builder_version=”4.10.4″ text_font=”Montserrat|800|||||||” text_text_color=”#0B367C” text_font_size=”24px” text_letter_spacing=”0.36px” text_line_height=”39px” header_font=”||||||||” header_2_font=”Montserrat|800|||||||” header_2_text_color=”#0A367D” background_color=”rgba(0,0,0,0)” custom_margin=”-2%||-4%||false” custom_padding=”|||0px” custom_css_main_element=”font-weight: 800;” locked=”off” inline_fonts=”Montserrat” global_colors_info=”{}”]

An Experienced Implementation Partner<\/h2>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”3.25.4″ custom_padding=”||45px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”3.25.4″ global_colors_info=”{}”][et_pb_text _builder_version=”4.10.4″ text_font=”Open Sans||||||||” text_font_size=”16px” text_line_height=”1.8em” custom_padding=”1%||0%||false” global_colors_info=”{}”]

When AlayaCare decided to implement NetSuite, some of its staff members had never used the ERP before. Those employees had just experienced a major acquisition, and now needed an experienced, reliable partner to help it through this next<\/em> transition. AlayaCare found exactly what it was looking for in ERP Success Partners.<\/p>\n

\u201cHaving an experienced partner like ERP Success Partners, which had years of experience using and implementing NetSuite, was a big plus,\u201d says McGlone. \u201cThey were a sounding board for when we were deciding which modules we needed. ERP Success Partners came up with the pros and cons of why we should or shouldn\u2019t use specific NetSuite modules.\u201d<\/p>\n

With NetSuite in place, AlayaCare was well positioned to manage the impacts of the global COVID-19 pandemic, and particularly when it came to remote work. \u201cEveryone can access the ERP in the cloud, including all of the reporting, searches, business intelligence tools, and other resources,\u201d said McGlone.<\/p>\n

Thanks to NetSuite and ERP Success Partners, the company\u2019s BI team was able to continue extracting data from NetSuite, using that data in their BI tools, and then displaying it on different dashboards for numerous management teams. \u201cWe have about 14 vice presidents on our management team that can all easily view the data,\u201d said McGlone, \u201cand then align it with our corporate key performance indicators (KPIs).\u201d \u00a0<\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.9.4″ background_color=”#FFFFFF” custom_padding=”34px||0px|||” global_colors_info=”{}”][et_pb_row _builder_version=”3.25.4″ global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”3.25.4″ global_colors_info=”{}”][et_pb_text module_class=”section-title-left” _builder_version=”4.10.4″ text_font=”Montserrat|800|||||||” text_text_color=”#0B367C” text_font_size=”24px” text_letter_spacing=”0.36px” text_line_height=”39px” header_font=”||||||||” header_2_font=”Montserrat|800|||||||” header_2_text_color=”#0A367D” background_color=”rgba(0,0,0,0)” custom_margin=”-2%||-4%||false” custom_padding=”|||0px” custom_css_main_element=”font-weight: 800;” locked=”off” inline_fonts=”Montserrat” global_colors_info=”{}”]

More to Come<\/h2>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”3.25.4″ custom_padding=”||45px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”3.25.4″ global_colors_info=”{}”][et_pb_text _builder_version=”4.10.4″ text_font=”Open Sans||||||||” text_font_size=”16px” text_line_height=”1.8em” custom_padding=”1%||0%||false” global_colors_info=”{}”]

As an organization that expands through acquisition, AlayaCare already has its sights set on its next deal. McGlone says the strategy works well for the company, which can move into new geographies or customer segments without having to start from scratch. With NetSuite as its core business system, AlayaCare will move any newly-acquired company over to the platform as they come onboard.<\/p>\n

\u201cWe\u2019ve been using NetSuite for a little more than a year now and everyone is comfortable working with it,\u201d said McGlone, who would like to integrate HubSpot, the company\u2019s customer relationship management (CRM) platform, into NetSuite at some point in the future. AlayaCare <\/span><\/span>will implement and integrate <\/span><\/span><\/span> a separate governance risk and compliance GRC) tool and integrate it with Netsuite later this year<\/span><\/span>.<\/span><\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|desktop” _builder_version=”3.25.4″ background_color=”#0B367C” custom_margin=”0px||” custom_padding=”2%||5%||false” custom_padding_tablet=”3%||8%||false” custom_padding_phone=”10%||10%||true” locked=”off” global_colors_info=”{}”][et_pb_row custom_padding_last_edited=”on|desktop” _builder_version=”3.25.4″ custom_margin=”0%||-2%||false” custom_padding_tablet=”||6px|||” custom_padding_phone=”0%||9%||false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”3.25.4″ global_colors_info=”{}”][et_pb_text _builder_version=”4.10.4″ text_font=”Open Sans||||||||” text_text_color=”#ffffff” text_font_size=”18px” text_letter_spacing=”0.21px” text_line_height=”36px” text_orientation=”center” background_layout=”dark” custom_margin=”|0px||0px||true” custom_padding=”|100px||100px|false|true” custom_padding_tablet=”|60px||60px|false|true” custom_padding_phone=”|10px||10px|false|true” custom_padding_last_edited=”on|desktop” text_text_align=”center” global_colors_info=”{}”]

<\/span>As it further optimizes and integrates with the NetSuite platform, AlayaCare will continue to call on ERP Success Partners as its go-to implementation partner.<\/p>[\/et_pb_text][et_pb_button button_url=”https:\/\/www.erpsuccesspartners.com\/contact-us\/” url_new_window=”on” button_text=”NEED A CLOUD ERP? CONTACT US NOW” button_alignment=”center” _builder_version=”4.10.4″ custom_button=”on” button_text_size=”14px” button_text_color=”#0A367D” button_bg_color=”#FFFFFF” button_border_color=”rgba(0,0,0,0)” button_border_radius=”3px” button_letter_spacing=”0.18px” button_font=”Montserrat|700|||||||” button_icon=”%%3%%” button_icon_color=”#0A367D” button_icon_placement=”left” background_layout=”dark” custom_padding=”10px|45px|10px|45px|true|true” button_text_size_tablet=”” button_text_size_phone=”12px” button_text_size_last_edited=”on|desktop” locked=”off” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]\n","protected":false},"excerpt":{"rendered":"

NetSuite Helps Software Provider Bring Home Health Care Into the Future Global health care software powerhouse works with ERP Success Partners to implement and use NetSuite Cloud ERP across all of its locations. A provider of cloud-based home health care software, AlayaCare gives its customers\u2014most of which are home health care providers\u2014an end-to-end solution spanning […]<\/p>\n","protected":false},"author":9,"featured_media":3129,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"dipi_cpt_category":[],"class_list":["post-3128","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"\nNetSuite: Improving Home Health Care | ERP Success Partners<\/title>\n<meta name=\"description\" content=\"AlayaCare is transforming home health care with the implementation of NetSuite ERP. 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