{"id":27396918,"date":"2025-09-18T08:21:00","date_gmt":"2025-09-18T12:21:00","guid":{"rendered":"https:\/\/www.erpsuccesspartners.com\/?page_id=27396918"},"modified":"2026-04-24T11:53:20","modified_gmt":"2026-04-24T15:53:20","slug":"perception-marketing-transforms-field-service-for-av-projects-with-field-ops-pro","status":"publish","type":"page","link":"https:\/\/www.erpsuccesspartners.com\/fr\/case-studies\/perception-marketing-transforms-field-service-for-av-projects-with-field-ops-pro\/","title":{"rendered":"Perception Marketing transforme le service sur le terrain pour les projets audiovisuels avec Field Ops Pro"},"content":{"rendered":"\n[et_pb_section fb_built=”1″ disabled_on=”off|off|off” _builder_version=”4.27.4″ background_color=”#F8FBFE” background_enable_image=”off” parallax=”on” custom_margin_last_edited=”off|desktop” custom_padding=”0px|0px|0px|0px|true|true” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”1″ _builder_version=”4.16″ width=”100%” max_width=”1310px” module_alignment=”center” custom_margin=”0px|23px|0px|32px||” custom_padding=”19px||0px|0px|false|” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”15px|15px|15px|15px|true|true” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ text_font=”Montserrat||||||||” text_text_color=”#052ABE” text_font_size=”27px” text_letter_spacing=”0.36px” text_line_height=”39px” header_font=”||||||||” header_text_color=”#052ABE” header_line_height=”1.4em” header_2_font=”||||||||” background_color=”rgba(0,0,0,0)” custom_margin=”14vh||9vh||false|false” custom_margin_tablet=”113px|3vh|3vh|3vh|false|true” custom_margin_phone=”5vh|0vh||0vh|false|true” custom_margin_last_edited=”on|phone” custom_padding=”||39px|34px|false|false” custom_css_main_element=”font-weight: 800;” global_colors_info=”{}”]

Perception Marketing Transforms Field Service Management for AV Projects with Field Ops Pro<\/strong><\/h1>[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_image src=”https:\/\/www.erpsuccesspartners.com\/wp-content\/uploads\/2025\/09\/Case-Study-Perception-Marketing.webp” alt=”EIT Health chooses NetSuite ERP as business management platform” title_text=”Perception Marketing transforms Field Service for AV with Field Ops Pro” show_bottom_space=”off” disabled_on=”off|off|off” _builder_version=”4.27.4″ width=”81%” custom_margin=”14px||14px|40px|true” custom_margin_tablet=”-5%|9%|7%|9%||true” custom_margin_phone=”-11%|10%|11.4%|10%|false|true” custom_margin_last_edited=”on|phone” custom_padding=”17px||17px||true|” border_radii=”on|7px|7px|7px|7px” border_width_all=”1px” border_color_all=”#FCFCFC” border_width_top=”0px” border_color_top=”RGBA(255,255,255,0)” border_width_bottom=”2px” border_color_bottom=”rgba(125,130,138,0.55)” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ disabled_on=”off|off|off” _builder_version=”4.21.0″ _module_preset=”default” background_color=”RGBA(255,255,255,0)” custom_padding=”17px||12px|||” global_colors_info=”{}”][et_pb_row column_structure=”1_3,2_3″ custom_padding_last_edited=”on|desktop” _builder_version=”4.27.4″ _module_preset=”default” background_color=”RGBA(255,255,255,0)” width=”100%” custom_padding=”0px|0vh|0px|0vh|false|true” custom_padding_tablet=”0px|0vh|13px|0vh|false|true” custom_padding_phone=”0px|0vh|13px|0vh|false|true” locked=”off” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.27.4″ _module_preset=”default” background_color=”RGBA(255,255,255,0)” custom_padding=”20px|20px|20px|20px|true|true” custom_padding_tablet=”0px|20px|0px|20px|true|true” custom_padding_phone=”0px|20px|0px|20px|true|true” custom_padding_last_edited=”on|desktop” border_radii=”on|20px|20px|20px|20px” border_color_all=”#F8FBFE” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_font=”Open Sans|500|||||||” text_text_color=”#000000″ text_font_size=”19px” text_line_height=”1.8em” header_font=”||||||||” header_2_font=”Montserrat|700|||||||” header_2_text_color=”#000000″ header_2_font_size=”20px” header_2_line_height=”1.6em” background_color=”RGBA(255,255,255,0)” custom_margin=”||20px||false|false” custom_padding=”2vh|2vh|2vh|2vh|true|true” global_colors_info=”{}”]

Company
<\/strong>Perception Marketing<\/a><\/span><\/p>\n

Industry
<\/strong>Audio\/Video Production<\/span><\/b><\/a><\/a><\/span><\/p>\n

Headquarters
<\/strong>New York, USA<\/span><\/p>\n

System Implemented
<\/strong>Field Ops Pro<\/a><\/span><\/span><\/p>[\/et_pb_text][\/et_pb_column][et_pb_column type=”2_3″ _builder_version=”4.27.4″ _module_preset=”default” background_color=”RGBA(255,255,255,0)” custom_padding=”20px|20px|20px|20px|true|true” custom_padding_tablet=”19px|20px|19px|20px|true|true” custom_padding_phone=”0px||0px||true|true” custom_padding_last_edited=”on|phone” border_radii=”on|20px|20px|20px|20px” border_color_all=”#F8FBFE” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_font=”Open Sans|500|||||||” text_text_color=”#000000″ text_font_size=”19px” text_line_height=”1.8em” header_font=”||||||||” header_2_font=”Montserrat|700|||||||” header_2_text_color=”#000000″ header_2_font_size=”20px” header_2_line_height=”1.6em” background_color=”RGBA(255,255,255,0)” custom_margin=”||20px||false|false” custom_padding=”2vh|2vh|2vh|2vh|true|true” global_colors_info=”{}”]

Key Wins
<\/b><\/strong><\/p>\n

1. Seamless NetSuite Connection:<\/strong> Centralized data from field to back-office within NetSuite.<\/p>\n

2. Mobile Toolkit for Technicians:<\/strong> Real-time updates and signatures on-site.<\/p>\n

3. Improved Contractor Coordination:<\/strong> Data shared instantly with IT and Construction stakeholders.<\/p>\n

4. Operational Efficiency:<\/strong> No paperwork and reporting delays.<\/p>\n

5. Reliable Client Communication:<\/strong> Status updates available on-demand for project stakeholders.<\/p>\n

6. Scalable Operations:<\/strong> Positioned Perception Marketing to manage larger, multi-phase AV installations.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ disabled_on=”on|on|off” _builder_version=”4.21.0″ _module_preset=”default” background_color=”#011228″ custom_padding=”3px||2px|||” sticky_position=”top” box_shadow_style=”preset1″ box_shadow_blur=”21px” box_shadow_spread=”-8px” global_colors_info=”{}”][et_pb_row disabled_on=”on|on|off” _builder_version=”4.21.0″ _module_preset=”default” custom_padding=”25px||24px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_font_size=”15px” text_orientation=”center” min_height=”40.8px” custom_padding=”9px|||||” global_colors_info=”{}”]

About Perception Marketing<\/a><\/span>\u00a0 <\/span>\u00a0\/\/<\/span>\u00a0 \u00a0 The Challenge<\/a><\/span> \u00a0 \/\/<\/span> \u00a0 The Solution<\/a><\/span> \u00a0 \/\/<\/span> \u00a0\u00a0Results<\/a><\/span>\u00a0 \u00a0 \/\/<\/span> \u00a0 Adoption and Onboarding<\/a><\/span><\/span><\/strong><\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|desktop” _builder_version=”4.21.0″ custom_margin=”|20vh||20vh|false|true” custom_margin_tablet=”|0vh||0vh|false|true” custom_margin_phone=”|0vh||0vh|false|true” custom_margin_last_edited=”on|desktop” custom_padding=”33px|0vh|46px|0vh|false|true” custom_padding_tablet=”|0vh|0px|0vh|false|true” custom_padding_phone=”|0vh|0px|0vh|false|true” global_colors_info=”{}”][et_pb_row custom_padding_last_edited=”on|desktop” _builder_version=”4.21.0″ custom_padding=”0px|10vh|13px|10vh|false|true” custom_padding_tablet=”0px|0vh|13px|0vh|false|true” custom_padding_phone=”0px|0vh|13px|0vh|false|true” collapsed=”on” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text module_id=”introduction” _builder_version=”4.27.4″ text_font=”Open Sans||||||||” text_text_color=”#000000″ text_font_size=”20px” text_line_height=”1.8em” header_font=”Montserrat|700|||||||” header_text_color=”#052ABE” header_font_size=”26px” header_line_height=”1.3em” custom_margin=”5px||4px|||” custom_padding=”4%||3%||false|” global_colors_info=”{}”]

Introduction<\/h1>\n

Audio\/visual projects are highly dependent on construction timelines, IT coordination, and precise installation schedules. Perception Marketing, an AV integrator, was already running on NetSuite ERP to streamline their back-office operations. To maximize ROI, they needed a solution that could extend the same efficiency to their field operations\u2014bringing both on-site execution and back-office processes together under one roof.<\/p>\n

To bridge these gaps, they adopted Field Ops Pro (FOP), a NetSuite-native field service platform. FOP gave them real-time visibility, reliable reporting, and tighter control over installation workflows in the field, seamlessly connected to their NetSuite instance.<\/p>[\/et_pb_text][et_pb_testimonial company_name=”Perception Marketing” url=”https:\/\/eithealth.eu\/” quote_icon_color=”#E64105″ quote_icon_background_color=”RGBA(255,255,255,0)” _builder_version=”4.27.5″ _module_preset=”default” body_text_color=”#F8FBFE” body_font_size=”24px” author_text_color=”#F8FBFE” position_text_color=”#F8FBFE” company_text_color=”#F8FBFE” background_color=”#0A367D” background_enable_pattern_style=”on” background_pattern_style=”honeycomb” background_pattern_color=”#5E76ED” background_pattern_transform=”rotate_90_degree|invert|flip_vertical|flip_horizontal” background_pattern_horizontal_offset=”-18%” background_pattern_blend_mode=”multiply” custom_margin=”||0px|||” hover_enabled=”0″ body_font_size_tablet=”24px” body_font_size_phone=”24px” body_font_size_last_edited=”on|desktop” border_radii=”on|24px|24px|24px|24px” locked=”off” global_colors_info=”{}” author=”Amanda Berman” job_title=”Senior Project Manager” sticky_enabled=”0″]

“NetSuite gives us full visibility into our financials and core operations. To take it a step further, we wanted the same level of control and insight for our on-field activities\u2014seamlessly connected to NetSuite\u2014so our team could work more productively and deliver maximum ROI.\u201d<\/em><\/p>[\/et_pb_testimonial][et_pb_text module_id=”about-coc-interiors” _builder_version=”4.27.4″ text_font=”Open Sans||||||||” text_text_color=”#000000″ text_font_size=”20px” text_line_height=”1.8em” header_font=”Montserrat|700|||||||” header_text_color=”#052ABE” header_font_size=”26px” header_line_height=”1.3em” custom_margin=”5px||4px|||” custom_padding=”4%||0%||false|” global_colors_info=”{}”]

About Perception Marketing<\/h1>\n

As audio-visual innovators since 1993, Perception Marketing is uniquely positioned to assist organizations with all their multimedia marketing and business service needs. Perception can shape a client\u2019s vision into results, providing efficiency, engagement, and measurable ROI.<\/p>\n

As a WBENC-Certified Women\u2019s Business Enterprise company with over 30 years of experience as marketing and branding innovators, Perception Marketing is uniquely equipped to assist clients to build creative and effective solutions that address each customer touchpoint. Since their start as Impressions On Hold (IOHI) in 1993, they have been providing customers with the power of multimedia client engagement and internal collaboration.<\/p>[\/et_pb_text][et_pb_text module_id=”Challenge” _builder_version=”4.27.4″ text_font=”Open Sans||||||||” text_text_color=”#000000″ text_font_size=”20px” text_line_height=”1.8em” header_font=”Montserrat|700|||||||” header_text_color=”#052ABE” header_font_size=”26px” header_line_height=”1.3em” custom_margin=”5px||3px|||” custom_padding=”4%||0%||false|” global_colors_info=”{}”]

The Challenge: Reporting in High-Stakes Environments<\/h1>\n

Before deploying Field Ops Pro, Perception Marketing faced multiple pain points:\u00a0<\/p>\n

    \n
  • Project delays caused when AV tasks weren\u2019t aligned with construction milestones.<\/li>\n
  • Inconsistent communication with contractors and IT stakeholders.<\/li>\n
  • Difficulty generating reports during high-pressure construction meetings.<\/li>\n
  • Untracked opportunities for service add-ons and upgrades.<\/li>\n<\/ul>[\/et_pb_text][et_pb_text module_id=”Implementation-Journey” _builder_version=”4.27.4″ text_font=”Open Sans||||||||” text_text_color=”#000000″ text_font_size=”20px” text_line_height=”1.8em” header_font=”Montserrat|700|||||||” header_text_color=”#052ABE” header_font_size=”26px” header_line_height=”1.3em” custom_margin=”5px||5px|||” custom_padding=”4%||0%||false|” global_colors_info=”{}”]

    The Solution: Real-Time Accountability<\/h1>\n

    By implementing FOP, Perception Marketing standardized its AV project workflows:<\/p>\n

      \n
    • Technicians used the mobile app to log tasks, capture photos, and track time.<\/li>\n
    • Updates synchronized instantly to NetSuite for visibility.<\/li>\n
    • Managers generated on-demand project summaries for contractors and IT teams.<\/li>\n
    • Standardized processes reduced miscommunication and last-minute delays.<\/li>\n<\/ul>[\/et_pb_text][et_pb_testimonial company_name=”Perception Marketing” url=”https:\/\/eithealth.eu\/” quote_icon_color=”#E64105″ quote_icon_background_color=”RGBA(255,255,255,0)” _builder_version=”4.27.5″ _module_preset=”default” body_text_color=”#F8FBFE” body_font_size=”24px” author_text_color=”#F8FBFE” position_text_color=”#F8FBFE” company_text_color=”#F8FBFE” background_color=”#0A367D” background_enable_pattern_style=”on” background_pattern_style=”honeycomb” background_pattern_color=”#5E76ED” background_pattern_transform=”rotate_90_degree|invert|flip_vertical|flip_horizontal” background_pattern_horizontal_offset=”-18%” background_pattern_blend_mode=”multiply” custom_margin=”||0px|||” hover_enabled=”0″ body_font_size_tablet=”24px” body_font_size_phone=”24px” body_font_size_last_edited=”on|desktop” border_radii=”on|24px|24px|24px|24px” locked=”off” global_colors_info=”{}” author=”Amanda Berman” job_title=”Senior Project Manager” sticky_enabled=”0″]

      “Construction schedules are tight. With FOP, we can instantly provide status updates to general contractors, IT, and marketing stakeholders \u2014 keeping everyone aligned and confident in our delivery.\u201d<\/em><\/p>[\/et_pb_testimonial][et_pb_text module_id=”results” _builder_version=”4.27.4″ text_font=”Open Sans||||||||” text_text_color=”#000000″ text_font_size=”20px” text_line_height=”1.8em” header_font=”Montserrat|700|||||||” header_text_color=”#052ABE” header_font_size=”26px” header_line_height=”1.3em” custom_margin=”5px||7px|||” custom_padding=”4%||0%||false|” global_colors_info=”{}”]

      The Results: Tangible Impact Across Operations<\/h1>\n

      Since deploying Field Ops pro, Perception Marketing has achieved measurable improvements:<\/p>\n

        \n
      • Accelerated installations that stayed on track with construction milestones.<\/li>\n
      • Higher profitability from better time and cost visibility.<\/li>\n
      • Faster reporting for contractors and internal stakeholders – all within NetSuite<\/strong><\/em>.<\/strong><\/li>\n
      • New revenue streams from Day 2 services and upsells.<\/strong><\/em><\/li>\n<\/ul>[\/et_pb_text][et_pb_text module_id=”Next-Steps” _builder_version=”4.27.4″ text_font=”Open Sans||||||||” text_text_color=”#000000″ text_font_size=”20px” text_line_height=”1.8em” header_font=”Montserrat|700|||||||” header_text_color=”#052ABE” header_font_size=”26px” header_line_height=”1.3em” custom_margin=”5px||50px|||” custom_padding=”4%||0%||false|” global_colors_info=”{}”]

        Field Ops Pro: A Blueprint for the Industry<\/h1>\n

        Perception Marketing\u2019s success with Field Ops Pro demonstrates how audio\/visual solutions firms can transform field service management by unifying people, processes, and data on a single platform.<\/p>\n

        From real-time visibility in NetSuite and mobile-first execution on iOS and Android to improved profitability and customer satisfaction, Field Ops Pro has become an essential driver of operational excellence. As one of the first adopters, Perception Marketing sets a powerful precedent: with Field Ops Pro, audio\/visual solutions companies running on NetSuite ERP – the global-leading Cloud ERP, can deliver projects faster, capture more value, and operate with confidence in an increasingly competitive industry.<\/p>[\/et_pb_text][et_pb_testimonial company_name=”Perception Marketing” url=”https:\/\/eithealth.eu\/” quote_icon_color=”#E64105″ quote_icon_background_color=”RGBA(255,255,255,0)” _builder_version=”4.27.5″ _module_preset=”default” body_text_color=”#F8FBFE” body_font_size=”24px” author_text_color=”#F8FBFE” position_text_color=”#F8FBFE” company_text_color=”#F8FBFE” background_color=”#0A367D” background_enable_pattern_style=”on” background_pattern_style=”honeycomb” background_pattern_color=”#5E76ED” background_pattern_transform=”rotate_90_degree|invert|flip_vertical|flip_horizontal” background_pattern_horizontal_offset=”-18%” background_pattern_blend_mode=”multiply” custom_margin=”||0px|||” hover_enabled=”0″ body_font_size_tablet=”24px” body_font_size_phone=”24px” body_font_size_last_edited=”on|desktop” border_radii=”on|24px|24px|24px|24px” locked=”off” global_colors_info=”{}” author=”Amanda Berman” sticky_enabled=”0″ job_title=”Senior Project Manager”]

        “For AV projects, timing is everything. Field Ops Pro gave us the ability to document progress in real time and report instantly, eliminating delays.\u201d<\/em><\/p>[\/et_pb_testimonial][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Feature Section” module_id=”free-consultation” _builder_version=”4.27.0″ background_color=”#21027f” background_enable_pattern_style=”on” background_pattern_color=”rgba(0,0,0,0.1)” custom_margin=”|||” custom_padding=”12px||0px|||” locked=”off” global_colors_info=”{}”][et_pb_row column_structure=”1_3,2_3″ use_custom_gutter=”on” gutter_width=”4″ admin_label=”Feature” module_class=” et_pb_row_fullwidth” _builder_version=”4.27.4″ width=”86%” width_tablet=”80%” width_phone=”80%” width_last_edited=”on|desktop” max_width=”86%” max_width_tablet=”80%” max_width_phone=”80%” max_width_last_edited=”on|desktop” custom_padding=”40px||47px||false|false” make_fullwidth=”on” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.16″ background_color_gradient_start=”#fcd21d” background_color_gradient_end=”#fcd21d” custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.27.4″ text_font=”Montserrat||||||||” text_text_color=”#FCFCFC” text_font_size=”33px” text_letter_spacing=”0.36px” text_line_height=”39px” header_font=”||||||||” header_2_font=”||||||||” background_color=”rgba(0,0,0,0)” custom_margin=”||15px|||” text_font_size_tablet=”34px” text_font_size_phone=”34px” text_font_size_last_edited=”on|desktop” custom_css_main_element=”font-weight: 800;” locked=”off” global_colors_info=”{}”]

        Free Field Ops Pro Demo<\/p>[\/et_pb_text][et_pb_text admin_label=”Subtitle” _builder_version=”4.27.4″ text_font=”Open Sans||||||||” text_text_color=”#FCFCFC” text_font_size=”18px” text_line_height=”1.8em” header_font=”||||||||” max_width=”700px” module_alignment=”left” custom_margin=”||4vh||false|false” custom_padding=”0px||0px||false|false” animation_direction=”bottom” locked=”off” global_colors_info=”{}”]

        Streamline your Field Operations and increase your customer satisfaction index. Schedule your free demo today.\u00a0<\/span><\/p>[\/et_pb_text][\/et_pb_column][et_pb_column type=”2_3″ _builder_version=”4.27.4″ custom_padding=”0%||0%||false|false” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_code raw_content_tablet=”