{"id":27396912,"date":"2025-09-18T07:01:53","date_gmt":"2025-09-18T11:01:53","guid":{"rendered":"https:\/\/www.erpsuccesspartners.com\/?page_id=27396912"},"modified":"2025-09-18T07:01:57","modified_gmt":"2025-09-18T11:01:57","slug":"crossover-consultants-elevates-field-service-operations-with-field-ops-pro","status":"publish","type":"page","link":"https:\/\/www.erpsuccesspartners.com\/fr\/case-studies\/crossover-consultants-elevates-field-service-operations-with-field-ops-pro\/","title":{"rendered":"Crossover Consultants am\u00e9liore les op\u00e9rations de service sur le terrain avec Field Ops Pro"},"content":{"rendered":"\n[et_pb_section fb_built=”1″ disabled_on=”off|off|off” _builder_version=”4.27.4″ background_color=”#F8FBFE” background_enable_image=”off” parallax=”on” custom_margin_last_edited=”off|desktop” custom_padding=”0px|0px|0px|0px|true|true” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”1″ _builder_version=”4.16″ width=”100%” max_width=”1310px” module_alignment=”center” custom_margin=”0px|23px|0px|32px||” custom_padding=”19px||0px|0px|false|” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.16″ custom_padding=”15px|15px|15px|15px|true|true” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ text_font=”Montserrat||||||||” text_text_color=”#052ABE” text_font_size=”27px” text_letter_spacing=”0.36px” text_line_height=”39px” header_font=”||||||||” header_text_color=”#052ABE” header_line_height=”1.4em” header_2_font=”||||||||” background_color=”rgba(0,0,0,0)” custom_margin=”14vh||9vh||false|false” custom_margin_tablet=”113px|3vh|3vh|3vh|false|true” custom_margin_phone=”5vh|0vh||0vh|false|true” custom_margin_last_edited=”on|phone” custom_padding=”||39px|34px|false|false” custom_css_main_element=”font-weight: 800;” global_colors_info=”{}”]

Crossover Consultants Elevates Field Service Operations with Field Ops Pro<\/strong><\/h1>[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_image src=”https:\/\/www.erpsuccesspartners.com\/wp-content\/uploads\/2025\/09\/Case-Study-Crossover-Consultants-copy-1.webp” alt=”EIT Health chooses NetSuite ERP as business management platform” title_text=”Crossover Consultants Field Ops Pro” show_bottom_space=”off” disabled_on=”off|off|off” _builder_version=”4.27.4″ width=”81%” custom_margin=”14px||14px|40px|true” custom_margin_tablet=”-5%|9%|7%|9%||true” custom_margin_phone=”-11%|10%|11.4%|10%|false|true” custom_margin_last_edited=”on|phone” custom_padding=”17px||17px||true|” hover_enabled=”0″ border_radii=”on|7px|7px|7px|7px” border_width_all=”1px” border_color_all=”#FCFCFC” border_width_top=”0px” border_color_top=”RGBA(255,255,255,0)” border_width_bottom=”2px” border_color_bottom=”rgba(125,130,138,0.55)” global_colors_info=”{}” sticky_enabled=”0″][\/et_pb_image][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ disabled_on=”off|off|off” _builder_version=”4.21.0″ _module_preset=”default” background_color=”RGBA(255,255,255,0)” custom_padding=”17px||12px|||” global_colors_info=”{}”][et_pb_row column_structure=”1_3,2_3″ custom_padding_last_edited=”on|desktop” _builder_version=”4.27.4″ _module_preset=”default” background_color=”RGBA(255,255,255,0)” width=”100%” custom_padding=”0px|0vh|0px|0vh|false|true” custom_padding_tablet=”0px|0vh|13px|0vh|false|true” custom_padding_phone=”0px|0vh|13px|0vh|false|true” locked=”off” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.27.4″ _module_preset=”default” background_color=”RGBA(255,255,255,0)” custom_padding=”20px|20px|20px|20px|true|true” custom_padding_tablet=”0px|20px|0px|20px|true|true” custom_padding_phone=”0px|20px|0px|20px|true|true” custom_padding_last_edited=”on|desktop” border_radii=”on|20px|20px|20px|20px” border_color_all=”#F8FBFE” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_font=”Open Sans|500|||||||” text_text_color=”#000000″ text_font_size=”19px” text_line_height=”1.8em” header_font=”||||||||” header_2_font=”Montserrat|700|||||||” header_2_text_color=”#000000″ header_2_font_size=”20px” header_2_line_height=”1.6em” background_color=”RGBA(255,255,255,0)” custom_margin=”||20px||false|false” custom_padding=”2vh|2vh|2vh|2vh|true|true” global_colors_info=”{}”]

Company
<\/strong>Crossover Consultants<\/span><\/p>\n

Industry
<\/strong>Contract Furniture<\/span><\/b><\/a><\/a><\/span><\/p>\n

Headquarters
<\/strong>New York, USA<\/span><\/p>\n

Systems Implemented
<\/strong>Field Ops Pro<\/a><\/span><\/span><\/p>[\/et_pb_text][\/et_pb_column][et_pb_column type=”2_3″ _builder_version=”4.27.4″ _module_preset=”default” background_color=”RGBA(255,255,255,0)” custom_padding=”20px|20px|20px|20px|true|true” custom_padding_tablet=”19px|20px|19px|20px|true|true” custom_padding_phone=”0px||0px||true|true” custom_padding_last_edited=”on|phone” border_radii=”on|20px|20px|20px|20px” border_color_all=”#F8FBFE” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_font=”Open Sans|500|||||||” text_text_color=”#000000″ text_font_size=”19px” text_line_height=”1.8em” header_font=”||||||||” header_2_font=”Montserrat|700|||||||” header_2_text_color=”#000000″ header_2_font_size=”20px” header_2_line_height=”1.6em” background_color=”RGBA(255,255,255,0)” custom_margin=”||20px||false|false” custom_padding=”2vh|2vh|2vh|2vh|true|true” global_colors_info=”{}”]

Key Wins
<\/b><\/strong><\/p>\n

1. Seamless NetSuite Integration:<\/strong> Unified installations, service, and back-office operations in one connected ecosystem.<\/p>\n

2. Mobile App Empowerment:<\/strong> Technicians now manage tasks, photos, and checklists directly from their mobile devices.<\/p>\n

3. Stronger Vendor Alignment:<\/strong> Subcontractors access the same project data, eliminating miscommunication.<\/p>\n

4. Operational Efficiency:<\/strong> Paperwork and manual follow-ups were replaced with automated processes.<\/p>\n

5. Customer Confidence:<\/strong> On-time updates and faster issue resolution improved satisfaction.<\/p>\n

6. Future-Ready Growth:<\/strong> Positioned Crossover Consultants to scale field operations across multiple regions.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ disabled_on=”on|on|off” _builder_version=”4.21.0″ _module_preset=”default” background_color=”#011228″ custom_padding=”3px||2px|||” sticky_position=”top” box_shadow_style=”preset1″ box_shadow_blur=”21px” box_shadow_spread=”-8px” global_colors_info=”{}”][et_pb_row disabled_on=”on|on|off” _builder_version=”4.21.0″ _module_preset=”default” custom_padding=”25px||24px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.27.4″ _module_preset=”default” text_font_size=”15px” text_orientation=”center” min_height=”40.8px” custom_padding=”9px|||||” global_colors_info=”{}”]

About Crossover Consultants<\/a><\/span>\u00a0 <\/span>\u00a0\/\/<\/span>\u00a0 \u00a0 The Challenge<\/a><\/span> \u00a0 \/\/<\/span> \u00a0 The Solution<\/a><\/span> \u00a0 \/\/<\/span> \u00a0\u00a0Results<\/a><\/span>\u00a0 \u00a0 \/\/<\/span> \u00a0 Adoption and Onboarding<\/a><\/span><\/span><\/strong><\/p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|desktop” _builder_version=”4.21.0″ custom_margin=”|20vh||20vh|false|true” custom_margin_tablet=”|0vh||0vh|false|true” custom_margin_phone=”|0vh||0vh|false|true” custom_margin_last_edited=”on|desktop” custom_padding=”33px|0vh|46px|0vh|false|true” custom_padding_tablet=”|0vh|0px|0vh|false|true” custom_padding_phone=”|0vh|0px|0vh|false|true” global_colors_info=”{}”][et_pb_row custom_padding_last_edited=”on|desktop” _builder_version=”4.21.0″ custom_padding=”0px|10vh|13px|10vh|false|true” custom_padding_tablet=”0px|0vh|13px|0vh|false|true” custom_padding_phone=”0px|0vh|13px|0vh|false|true” collapsed=”on” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_text module_id=”introduction” _builder_version=”4.27.4″ text_font=”Open Sans||||||||” text_text_color=”#000000″ text_font_size=”20px” text_line_height=”1.8em” header_font=”Montserrat|700|||||||” header_text_color=”#052ABE” header_font_size=”26px” header_line_height=”1.3em” custom_margin=”5px||4px|||” custom_padding=”4%||0%||false|” global_colors_info=”{}”]

Introduction<\/h1>\n

In the contract furniture industry, the product is only part of the story \u2014 precision in delivery, installation, and aftercare defines success. As projects became larger and more complex, Crossover Consultants found that their manual processes couldn\u2019t keep pace. Vendor misalignment, slow updates, and poor visibility into project status threatened both timelines and profitability.<\/p>\n

To tackle these challenges, Crossover Consultants turned to Field Ops Pro (FOP), a field service management platform natively integrated with NetSuite. Their adoption of FOP showcases how technology can bring efficiency and collaboration to every stage of the contract furniture project lifecycle.<\/p>[\/et_pb_text][et_pb_text module_id=”about-coc-interiors” _builder_version=”4.27.4″ text_font=”Open Sans||||||||” text_text_color=”#000000″ text_font_size=”20px” text_line_height=”1.8em” header_font=”Montserrat|700|||||||” header_text_color=”#052ABE” header_font_size=”26px” header_line_height=”1.3em” custom_margin=”5px||4px|||” custom_padding=”4%||0%||false|” global_colors_info=”{}”]

About Crossover Consultants<\/h1>\n

Crossover Consultants is a New York\u2013based interior design firm built on the power of collaboration. Their all-women team brings together designers, project managers, and stylists who approach each project with a balance of creativity and precision. Serving clients across the Tri-State Area, the Hamptons, and South Florida, the firm is recognized for delivering spaces that blend classic design sensibilities with a tailored, client-first approach.<\/p>[\/et_pb_text][et_pb_text module_id=”Challenge” _builder_version=”4.27.4″ text_font=”Open Sans||||||||” text_text_color=”#000000″ text_font_size=”20px” text_line_height=”1.8em” header_font=”Montserrat|700|||||||” header_text_color=”#052ABE” header_font_size=”26px” header_line_height=”1.3em” custom_margin=”5px||3px|||” custom_padding=”4%||0%||false|” global_colors_info=”{}”]

The Challenge: Disconnected Field Operations<\/h1>\n
    \n
  • Missed deadlines due to vendors working from outdated schedules.<\/li>\n
  • No live updates for managers tracking large installation projects.<\/li>\n
  • Inconsistent documentation, slowing down change orders and billing.<\/li>\n
  • Lost revenue opportunities from untracked upsell requests on-site.<\/li>\n<\/ul>\n

    \n

    These issues had a direct impact on project timelines, profitability, and customer satisfaction.<\/p>[\/et_pb_text][et_pb_text module_id=”Implementation-Journey” _builder_version=”4.27.4″ text_font=”Open Sans||||||||” text_text_color=”#000000″ text_font_size=”20px” text_line_height=”1.8em” header_font=”Montserrat|700|||||||” header_text_color=”#052ABE” header_font_size=”26px” header_line_height=”1.3em” custom_margin=”5px||5px|||” custom_padding=”4%||0%||false|” global_colors_info=”{}”]

    The Solution: End-to-End Visibility & Control<\/h1>\n

    With FOP, Crossover Consultants created a single source of truth for projects:<\/p>\n

      \n
    • Real-time sync with NetSuite for accurate project data.<\/li>\n
    • Technicians using the mobile app to complete checklists, track time, and capture signatures.<\/li>\n
    • A scheduling tool that optimized staffing and resources for installations.<\/li>\n
    • Standardized workflows across vendors and internal teams.<\/li>\n<\/ul>[\/et_pb_text][et_pb_testimonial author=”Nicole Zaretsky” job_title=”Principal” company_name=”Crossover Consultants” url=”https:\/\/eithealth.eu\/” quote_icon_color=”#E64105″ quote_icon_background_color=”RGBA(255,255,255,0)” _builder_version=”4.27.4″ _module_preset=”default” body_text_color=”#F8FBFE” body_font_size=”24px” author_text_color=”#F8FBFE” position_text_color=”#F8FBFE” company_text_color=”#F8FBFE” background_color=”#0A367D” background_enable_pattern_style=”on” background_pattern_style=”honeycomb” background_pattern_color=”#5E76ED” background_pattern_transform=”rotate_90_degree|invert|flip_vertical|flip_horizontal” background_pattern_horizontal_offset=”-18%” background_pattern_blend_mode=”multiply” custom_margin=”||0px|||” body_font_size_tablet=”24px” body_font_size_phone=”24px” body_font_size_last_edited=”on|desktop” border_radii=”on|24px|24px|24px|24px” locked=”off” global_colors_info=”{}”]

      “Everyone is now working from the same project at all times. With Field Ops Pro, we closed the gap between the back office, installers, and subcontractors.\u201d<\/em><\/p>[\/et_pb_testimonial][et_pb_text module_id=”results” _builder_version=”4.27.4″ text_font=”Open Sans||||||||” text_text_color=”#000000″ text_font_size=”20px” text_line_height=”1.8em” header_font=”Montserrat|700|||||||” header_text_color=”#052ABE” header_font_size=”26px” header_line_height=”1.3em” custom_margin=”5px||7px|||” custom_padding=”4%||0%||false|” global_colors_info=”{}”]

      The Results: Long-Lasting Impact<\/h1>\n
        \n
      • Faster delivery of complex installations.<\/li>\n
      • Improved profitability from accurate labor and cost tracking.<\/li>\n
      • New revenue streams via real-time change order capture.<\/li>\n
      • Vendor trust through reliable communication and documentation.<\/li>\n<\/ul>[\/et_pb_text][et_pb_text module_id=”Next-Steps” _builder_version=”4.27.4″ text_font=”Open Sans||||||||” text_text_color=”#000000″ text_font_size=”20px” text_line_height=”1.8em” header_font=”Montserrat|700|||||||” header_text_color=”#052ABE” header_font_size=”26px” header_line_height=”1.3em” custom_margin=”5px||50px|||” custom_padding=”4%||0%||false|” global_colors_info=”{}”]

        Adoption and Onboarding<\/h1>\n

        Transitioning to Field Ops Pro was straightforward. Internal staff, already familiar with NetSuite, quickly adapted to the platform. Project managers became champions of the tool, training vendor partners and installers to use it effectively.<\/p>\n

        Some vendors initially faced challenges, such as providing mobile devices to their crews. However, once onboarded, they recognized the value of real-time documentation and now rely on FOP to simplify their reporting and communication.<\/p>[\/et_pb_text][et_pb_testimonial author=”Nicole Zaretsky” job_title=”Principal” company_name=”Crossover Consultants” url=”https:\/\/eithealth.eu\/” quote_icon_color=”#E64105″ quote_icon_background_color=”RGBA(255,255,255,0)” _builder_version=”4.27.4″ _module_preset=”default” body_text_color=”#F8FBFE” body_font_size=”24px” author_text_color=”#F8FBFE” position_text_color=”#F8FBFE” company_text_color=”#F8FBFE” background_color=”#0A367D” background_enable_pattern_style=”on” background_pattern_style=”honeycomb” background_pattern_color=”#5E76ED” background_pattern_transform=”rotate_90_degree|invert|flip_vertical|flip_horizontal” background_pattern_horizontal_offset=”-18%” background_pattern_blend_mode=”multiply” custom_margin=”||0px|||” body_font_size_tablet=”24px” body_font_size_phone=”24px” body_font_size_last_edited=”on|desktop” border_radii=”on|24px|24px|24px|24px” locked=”off” global_colors_info=”{}”]

        “The installers were the most hesitant at first, but now they love the FOP toolkit. It allows them to do everything in real time and makes the entire documentation process effortless.\u201d<\/em><\/p>[\/et_pb_testimonial][et_pb_text module_id=”Next-Steps” _builder_version=”4.27.4″ text_font=”Open Sans||||||||” text_text_color=”#000000″ text_font_size=”20px” text_line_height=”1.8em” header_font=”Montserrat|700|||||||” header_text_color=”#052ABE” header_font_size=”26px” header_line_height=”1.3em” custom_margin=”5px||50px|||” custom_padding=”4%||0%||false|” global_colors_info=”{}”]

        Lessons Learned & Advice to Others<\/h1>\n

        Crossover Consultants emphasizes the importance of preparing the team before implementation. This approach ensured strong adoption and immediate recognition of value among staff and vendors alike.\u00a0<\/p>[\/et_pb_text][et_pb_testimonial author=”Nicole Zaretsky” job_title=”Principal” company_name=”Crossover Consultants” url=”https:\/\/eithealth.eu\/” quote_icon_color=”#E64105″ quote_icon_background_color=”RGBA(255,255,255,0)” _builder_version=”4.27.4″ _module_preset=”default” body_text_color=”#F8FBFE” body_font_size=”24px” author_text_color=”#F8FBFE” position_text_color=”#F8FBFE” company_text_color=”#F8FBFE” background_color=”#0A367D” background_enable_pattern_style=”on” background_pattern_style=”honeycomb” background_pattern_color=”#5E76ED” background_pattern_transform=”rotate_90_degree|invert|flip_vertical|flip_horizontal” background_pattern_horizontal_offset=”-18%” background_pattern_blend_mode=”multiply” custom_margin=”||0px|||” body_font_size_tablet=”24px” body_font_size_phone=”24px” body_font_size_last_edited=”on|desktop” border_radii=”on|24px|24px|24px|24px” locked=”off” global_colors_info=”{}”]

        “Document your current workflow. Show your users how Field Ops Pro maps to\u2014and simplifies\u2014each step. For us, it was eye-opening to see where bottlenecks could be eliminated entirely.\u201d<\/em><\/p>[\/et_pb_testimonial][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Feature Section” module_id=”free-consultation” _builder_version=”4.27.0″ background_color=”#21027f” background_enable_pattern_style=”on” background_pattern_color=”rgba(0,0,0,0.1)” custom_margin=”|||” custom_padding=”12px||0px|||” locked=”off” global_colors_info=”{}”][et_pb_row column_structure=”1_3,2_3″ use_custom_gutter=”on” gutter_width=”4″ admin_label=”Feature” module_class=” et_pb_row_fullwidth” _builder_version=”4.27.4″ width=”86%” width_tablet=”80%” width_phone=”80%” width_last_edited=”on|desktop” max_width=”86%” max_width_tablet=”80%” max_width_phone=”80%” max_width_last_edited=”on|desktop” custom_padding=”40px||47px||false|false” make_fullwidth=”on” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.16″ background_color_gradient_start=”#fcd21d” background_color_gradient_end=”#fcd21d” custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.27.4″ text_font=”Montserrat||||||||” text_text_color=”#FCFCFC” text_font_size=”33px” text_letter_spacing=”0.36px” text_line_height=”39px” header_font=”||||||||” header_2_font=”||||||||” background_color=”rgba(0,0,0,0)” custom_margin=”||15px|||” text_font_size_tablet=”34px” text_font_size_phone=”34px” text_font_size_last_edited=”on|desktop” custom_css_main_element=”font-weight: 800;” locked=”off” global_colors_info=”{}”]

        Free Field Ops Pro Demo<\/p>[\/et_pb_text][et_pb_text admin_label=”Subtitle” _builder_version=”4.27.4″ text_font=”Open Sans||||||||” text_text_color=”#FCFCFC” text_font_size=”18px” text_line_height=”1.8em” header_font=”||||||||” max_width=”700px” module_alignment=”left” custom_margin=”||4vh||false|false” custom_padding=”0px||0px||false|false” animation_direction=”bottom” locked=”off” global_colors_info=”{}”]

        Learn how to streamline your Field Operations and increase your customer satisfaction index.\u00a0<\/span><\/p>[\/et_pb_text][\/et_pb_column][et_pb_column type=”2_3″ _builder_version=”4.27.4″ custom_padding=”0%||0%||false|false” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_code raw_content_tablet=”