Responsable de la réussite client

Lieu : Canada, États-Unis, France, Maurice, Philippines
Type : Temps plein, À distance

Requirements & Experience

  • 3+ years related work experience in a Customer Success organization, leading teams towards successful customer outcomes
  • BA/BS required
  • Deep background in leading customer engagements either through services, support, account management or customer success.
  • Preferred experience with NetSuite/ERP projects
  • Experience in Social Media strongly preferred.
  • Commitment to Results: demonstrating high performance, challenging self and others to consistently deliver results for Hootsuite’s customers. 
  • Customer Focus: demonstrates a desire to proactively help and serve internal/external customers to meet their needs.
  • Ability to interact with customers of all levels and industry backgrounds, from the C-Level to IT individual contributor.
  • Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs.
  • Negotiation: successfully obtains commitment to a solution or idea, while maintaining integrity and relationships with proven ability to manage client expectations, client escalations, and negotiate resolution. Influence: Asserts own ideas and persuades others, gaining support and commitment, while mobilizing people to take action by leaning on ability to manage senior stakeholders.
  • Simultaneously able to deep dive, obtain relevant data, and analyze effectively.
  • Open Communication: clearly conveys thoughts, both written and verbal, listening attentively and asking questions for clarification and understanding

We Expect You to: 

  • Drive customer success strategies to ensure that every ERP Success Partners’ customer realizes value and achieves desired business outcomes
  • Manage clients accounts and portfolios, creating a trustworthy relationship
  • Lead the design, communication and execution of the customer success scale strategy to create efficiencies in our coverage model to drive great customer experiences
  • Developing and executing customer retention plans
  • Drive alignment with renewals and sales functions in order to optimize the experience for customers, directly contributing to successful customer retention
  • Proactively anticipate problems and opportunities while serving as a key escalation point for customers to ensure solution-oriented thinking and best-in-class customer experience.
  • Act as the voice of the customer and brand enthusiast, gathering feedback from clients.
  • Serve as a positive, dynamic leader that displays the best work ethic, creative problem solving skills, positive attitude, and a team-oriented proactive approach, while sharing best practices and coaching on strategy
  • Collaborating with cross-functional teams to address customer issues and provide solutions. 

Les avantages

Autant nous accordons de l'importance à notre succès, autant nous veillons à ce que vous vous développiez dans un environnement lucratif et que vous soyez accompagné d'avantages et d'avantages attrayants.

Salaire concurrentiel

Horaires flexibles


Assurance santé

Equipe virtuelle

Plan personnel de développement de carrière

Programme de bonus ciblés

GRSP - Appariement des employeurs

Opportunité rémunérée de certification / formation

Rabais corporatif Apple/Dell

Allocation de travail à domicile

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