Steelcase Dealer Builds the Foundation for a More Connected Future with NetSuite
Company
Intivity, Inc.
Industry
Contract Furniture, Workplace Solutions, Office Supplies and Industrial/MRO
Website
https://www.intivity.com
Headquarters
East Rochester, New York, USA
Additional Locations
Albany, New York City and Syracuse
Solution Deployed
NetSuite SuiteSuccess Retail Premium
Intivity’s NetSuite Foundation at a Glance
- NetSuite selected as the strategic platform for Intivity’s broader business transformation
- Office Supplies and Industrial/MRO successfully operating on NetSuite
- Important financial and operational processes connected within one cloud environment
- Transformation structured as a phased rollout to support testing, adoption and continued improvement
- Scalable foundation established for expanding NetSuite across the organization
Choosing a Platform for the Whole Business
As an authorized Steelcase dealer, Intivity operates across Contract Furniture, Office Supplies and Industrial/MRO. Supporting these businesses requires a system that can connect financial and operational processes while adapting to the requirements of each business line.
Intivity selected Oracle NetSuite as the platform for its broader business transformation and long-term growth. The company chose a phased rollout so it could begin building that foundation while managing the operational demands of a significant business-system change.
“We chose NetSuite because we needed a platform that could grow with Intivity and eventually connect our entire business. Working with ERP Success Partners, we have completed the first phase for Office Supplies and Industrial/MRO, and we continue to refine the system.”
Establishing the NetSuite Foundation
Intivity began its transformation with Office Supplies and Industrial/MRO. These businesses now operate on NetSuite, with important financial and operational processes supported within a shared cloud environment.
Working with ERP Success Partners, Intivity completed a structured implementation involving close collaboration, business-process changes, data migration, testing and training. The company continues to refine the environment as part of its broader transformation roadmap.
This initial deployment established NetSuite within Intivity’s business and created a scalable foundation the company can continue improving and extending as its requirements evolve.
The Roadmap for Contract Furniture
With its Office Supplies and Industrial/MRO businesses operating on NetSuite, Intivity’s roadmap looks toward extending the platform to Contract Furniture. Intivity and ERP Success Partners are working toward the NetSuite dealer template designed to support the requirements of Steelcase dealership operations and provide a structured path for the future transition from Hedberg.
This next phase forms part of Intivity’s broader vision for a more standardized and connected business environment that can continue evolving alongside the company.
A Practical Path for Steelcase Dealers
Intivity’s experience demonstrates that a diversified Steelcase dealer can begin its transformation through a deliberate, phased implementation while continuing to develop the capabilities required for Contract Furniture. Intivity also believes broader dealer participation can accelerate a standardized Steelcase-specific contract furniture solution, strengthen dealer-specific capabilities and create long-term value for the community.
“Our next goal is to develop a standardized CFI dealer solution that can support Contract Furniture and ultimately replace Hedberg. We believe broader dealer participation will help strengthen the solution and create value for everyone.”
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